Delivery Terms & Conditions

NewLink’s in-house delivery team is professional in making sure customers’ products are packaged appropriately for a safe delivery. We are also passionate in ensuring the furniture you purchased from us are delivered promptly according to the day and time confirmed by our logistics department.

Our logistics department will call you 2 working days prior to your scheduled delivery date (indicated on your Invoice) to advise on your delivery time slot. Should you have missed our call, our team will SMS the information to you. Should the SMS be not acknowledged, your scheduled delivery will be cancelled for that day. It is your due diligence to acknowledge our message within 24 hours of our message sent, else we will have to cancel your delivery for that day. Kindly contact us again for a redelivery, and subjected to slot availabilities; we may have to take up to 7 days for an open delivery slot.

Our deliveries are made in general from Monday to Saturday, from 9am to 6pm. We do not have deliveries on Sundays and Public Holidays.

Please note that it is your responsibility to check if items will fit through doors, staircases and lifts before you place your order. Product dimensions are included in the product description on our website and in our store.

Delivery is free for purchases above $300 (after discount is applied) to any (one) location within Singapore.

For orders below $300, our delivery fee is at $50 per address per trip.

Multiple delivery addresses will be charged at $50 per address per trip.

You may also opt for self-collection service. And not to worry, our helpful self-collection team will be alongside with you to help you load the furniture into your vehicle.

Here’s a little icing on the cake. Should the items within your order require multiple delivery trips due to different shipment arrival dates, we will not charge for the additional delivery trip(s) required.

Our self collection service is available for most products, with the exception of some items that we deem as fragile or vulnerable. Items like glass tops that may be vulnerable to scratches are strongly discouraged from being self collected. Fragile, vulnerable, heavy or bulky items are better off being delivered by our professional team to prevent damages during transit, unboxing and assembling.

Self Collection Hours:
Mon To Fri: 10am to 1130am; 1pm to 5pm
Sat, Sun & PH: Closed

Self Collection Address:
9003 Tampines St 93, #02-134,
Singapore 528837

Product installation is free for all products purchased from NewLink, regardless if it’ll be a self-collection or delivered item. Should you prefer for us not to fix it up for you, kindly advise us at the time of order. Our default protocol is to install all products for customers so that it’s done professionally and would be durable for years to come.

Our logistics department would have cross checked with you on your delivery address during their phone call/WhatsApp message to you. Please ensure that the delivery address mentioned is correct. In the unfortunate case where the correction is not made before the delivery, and a redelivery has to be made; a redelivery fee of $50 will be imposed. Our team will be in touch with you on the next available delivery slot.