Sales and refund

Thank you for shopping at NewLink. We are pleased that you’re choosing to buy the things we take pride in making. Whether you are doing your shopping at our showroom or online, we want you enjoy the process and have the best furniture shopping experience.

Like shopping at any other places, there are terms and conditions that apply when you perform transactions with NewLink. It is considered that you agree to the terms drawn up by NewLink when you place an order or make a purchase with us. These terms go alongside with NewLink’s Data Protection Policy as well as Terms of Use.

Changed your mind about the product you bought? It’s okay. Just contact us via email at enquiries@newlink.com.sg within 7 days of receiving the product and we will make the necessary arrangement for the return and refund subjected to these stated conditions:

1. The item is to be in its original delivered condition with packaging intact along with any free gifts received.
2. Wall-mounted items such as shelving units will not be accepted once they have been mounted.
3. Items not eligible for returns:

• • Customised items
  • Indent items
  • Leather furniture
  • Glass furniture
  • Marble furniture
  • Polycarbonate (PC) furniture
  • Display units
  • Items marked as “Sale”, “Promotion” or any form of Clearance Sale
  • Items under Accessories

You will be contacted by our Logistics team to arrange for a schedule to collect the item requested for return. Once the item has been collected by us and evaluated, then the refund will be performed. Refunds will be issued within 14 days, in the form of a credit back to the original mode of payment.

That said, NewLink reserves the rights to reject a return if we deem the condition of the item to be contradicting to our policy.

Shipping is regarded as a hard cost we incur logistically. Should you decide to return an item, 30% of the original invoice value will be deducted as a form of re-stocking fee. The re-stocking fee is deemed as the administrative, logistics and handling cost incurred for the return.

If our Logistics team will be picking up the item for your place, an additional $50 pick-up fee will be deducted from the sum. Alternatively, you may choose to self-return the item to our store; within our office hours.

Should your premise be non-lift accessible for our products to exit your place, we’ll have to charge $10 per ITEM per STOREY for using the stairs.

As such, you will be refunded the following: Purchase Price – 30% Re-stocking Fee – $50 Pick-up Fee (if applicable) – Stairs Charges (if applicable) = Refunded Amount (S$).

Kindly note that the re-stocking fee will still apply should you return the item and replace it with another.

Any cancellations initiated by the customer at least 7 working days before the scheduled delivery date will not incur any cancellation fee, with the exception of the 3% merchant fee (charged by the various payment gateways). 

Any cancellations initiated by the customer within the 7 working days of the scheduled delivery date will incur a 30% re-stocking fee. This means you will be refunded the following amount: Purchase Price – Re-stocking Fee = Refunded Amount (S$).

Refunds will be issued within 14 days, in the form of a credit back to the original mode of payment. That said, NewLink reserves the rights to change the refund payment mode.

Cancellation of order is not-applicable to the following (NewLink Industrial & Trading Pte Ltd reserves the rights to amend the list without formal notice):

1. Customised items.
2. Indent items.
3. Display units
4. Items marked as “Sale”, “Promotion” or any form of Clearance Sale

Should you wish to cancel your order, please notify us via email enquiries@newlink.com.sg.

The sales order will be issued in the following ways:

1. When an order has been placed at the showroom, our sales staff will issue you the Tax Invoice on the spot.
2. When an order has been placed online, the Sales Order / Tax Invoice will be emailed to you within 1~2 days of purchase.

You are to confirm the item(s) purchased as well as the lead time for the item(s) to be delivered or collected. You will be responsible in the accuracy of the information on the sales order as NewLink will not be obligated to fulfill the order should there be any discrepancies after 48 hours from the time the order is placed.

The ‘Delivery Terms & Conditions’ page contains comprehensive information on how as well as when the products you purchased from us will be delivered to you. As there might be unforeseen circumstances occurring once goods leave our facilities, your order can be affected and NewLink shall not be held liable for late deliveries. That said, we pride ourselves in ensuring our customers like yourself receive their orders within the agreed schedule.

NewLink’s relevant department is responsible in ensuring description of all products are accurate, with some information provided to us by our suppliers. In some circumstances, our website will contain errors and inaccuracies in information and we reserve the rights to make amendments, without formal announcements, even after your order has been placed.

Natural items such as wood and marble will have grains, marks and patterns that are unique to each piece. Therefore, it is inevitable to see the noticeable variations between the item you purchased and from the images you see on the website.

Our graphics team prides themselves in ensuring colours of products shown on the website have been accurately adjusted and corrected. Colours can appear in different shades from screens to screens and this shall not be taken as a form of error.

Our goal is to regularly update the content of our website. That includes making sure amendments are made timely hence we reserve the rights in correcting inaccurate information that have been brought to our attention.